It is every dentists’ dream, to walk into the office in the morning and watch as the staff moves from task to task with minimal guidance. This leaves the the dentist to focus on caring for patients. However, to make this dream a reality, you must find and retain the right people. The key here is finding the right match for each job in your office.
Evaluating Candidates for the Job
Although it isn’t always easy to find the people, it’s vital to consider these important factors when hiring:
- Passion: An interviewee who concentrates more on the salary and benefit package being offered rather than working with your patients may lack the passion for the job.
- Confidence: Sure, some people are just shy about touting their own horn, but if an applicant can’t convince you they are the right person for the job, the odds are they aren’t.
- Experience:If you need an experienced hygienist who knows the job well, then shy away from hiring new graduates. Be selective when it comes to putting less experienced people in certain positions unless you are willing to offer time for training.
- Instinct: It certainly isn’t your staff’s job to choose new employees, but listen to their thoughts before making an offer to a specific candidate. They may notice certain traits about a prospective hire that won’t necessarily work in your office environment.
Being Clear With Applicants
It isn’t always an applicant’s fault when they fail to perform up to expectations. Sometimes it is the dentist’s fault for not setting those expectations early on. During the interviewing process, it is important to be clear about employee responsibilities and tasks.. If you expect your staff to be flexible about schedules, say so. Nothing is more frustrating to an employee than to think they work from 8 a.m. to 4 p.m. Monday through Friday only to realize that their schedule will change from week to week. In contrast, it can be hard to manage a staff when they are not willing (or able) to work with scheduling changes/conflicts.
When speaking with job candidates, make sure you’re being upfront with them about:
- Working hours
- Office policies
- Advancement within the office
One of the best ways to avoid future conflict is to write out a clear and concise job description for every position in the office. That way every applicant can review it and determine if the job is a good fit for them. And, if conflict arises between staff members in the future, you can pull out specific job descriptions to help ease those troubles.
Red Flags to Watch Out For
When reviewing resumes and even conducting interviews for new staffers, be sure to watch for these common red flags:
- Applicants who can’t answer basic questions about their last job, performance, likes and dislikes, etc.
- Applicants who don’t seem to have a firm grasp on the job responsibilities
- Applicants whose personality doesn’t seem to quite match other employees
- Applicants who appear to be job hoppers
- Applicants without references
A well-run dental office requires a competent, friendly hard-working and dedicated staff. To learn more about how to find the right team for your own office, contact leading dental business expert, Dr. Bryan Limmer at Trailhead Dental for more tips and advice.